Which CRM term describes the obligation to own the outcomes of one's decisions?

Which CRM term describes the obligation to own the outcomes of one's decisions?

• A. Accountability
• B. Responsibility
• C. Authority
• D. Resilience

Answer: (A)

The key idea is owning the results of your choices. Accountability means you are answerable for the outcomes of your decisions, including the consequences, and you take responsibility for the results, including reporting them and driving learning or corrective actions. In a CRM or safety culture, accountability ties a decision to the person who made it, ensuring transparency and continuous improvement. Responsibility is about the duties or tasks you’re assigned; you may do the task, but accountability goes beyond the act to the eventual result. Authority is the power to make decisions or allocate resources. Resilience is the ability to recover from setbacks.

The key idea is owning the results of your choices. Accountability means you are answerable for the outcomes of your decisions, including the consequences, and you take responsibility for the results, including reporting them and driving learning or corrective actions. In a CRM or safety culture, accountability ties a decision to the person who made it, ensuring transparency and continuous improvement.

Responsibility is about the duties or tasks you’re assigned; you may do the task, but accountability goes beyond the act to the eventual result. Authority is the power to make decisions or allocate resources. Resilience is the ability to recover from setbacks.